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Articles
The following articles have appeared in print media:
- “Finding the Courage to Trust” Ladies Home Journal August 2005
- “Can One Simple Question Jumpstart a Stale Relationship?” Senior Living--San Diego, August 2005
In the early
days of a new romance, a couple delights in pleasing one another. Each is eager
to learn what the other needs to feel safe and loved. They are unguarded in a
way that evokes tenderness and understanding. Even mundane
discussions about habits in driving, food likes and dislikes, and the
predictable conflict over the position of the toilet seat, become conversations
of discovery. After too short a time, the unspoken permission to ask
about or volunteer preferences tends to wither. A request to change a small
habit or to ask for a favor is taken as criticism or imposition. Read more...
- “How to Hire Great Employees” in Spa Management March 2006 (3200 word)
Most
customers are looking for more than the latest model or best price. They want
to engage with employees who not only know the products and services, but are
also sensitive to their needs. Savvy business owners treasure the peace of mind
that comes from having employees with whom they can communicate easily, and are
eager to help the business be successful.
Read more...
- “Hiring Great Employees” North Bay Biz June 2006
Owners and managers hope for candidates with great résumés
who are already trained. But this may not be the best way to staff your company
with loyal, customer-oriented people. With all the choices clients have when
shopping for goods and services, a positive personal interaction is essential
to clinch a sale or contract, and promote customer loyalty. To find the right mix of personality and skills, it’s
often wiser to weigh your choices toward people who naturally care about
others. Read more...
Below are articles used in presentations:
Choosing the company of those who are hurting requires
courage. Even professionals trained to assist those in pain or grief
instinctively want to pull away. In volunteers or friends, our self doubt
brings up feelings of inadequacy, to the point of being afraid we’ll say
or do things that make people feel worse. Currently healthy and with our loved
ones safe, what do we have to offer those who are ill or must face life without
their parent, child, or partner?
There
is nothing anyone can say to take away pain and fear. There is no magic
incantation that reduces suffering. What you can do is to listen without
judging, and offer your time with no expectation it will make a difference.
Your willingness to be genuine and kind is all you have to offer. This is the
starting point for acting from compassion. For more...
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